There are certain decisions in life that should not be taken lightly. Choosing which air conditioning company will install your new AC unit is one of those decisions. After all, you will be entering into a long-term relationship with the company you ultimately pick, and as with any relationship, you need to know that you will be able to trust and depend on them in the many years to come. Throughout the changing seasons, you need the assurance of knowing your air conditioning company has you covered in the event of a crisis, no matter how large or small.
Choosing a Quality Air Conditioning Company Is a Big Deal
While it may seem obvious that taking the time to find a reputable and honest air conditioning company is a wise idea, many homeowners are simply unaware of how important it is to do their research. Nor do they realize the heap of trouble they could be setting themselves up for if they hire the first AC man who answers the phone. Understandably, installation of your new ac unit is a priority, but knowing that the company responsible for the installation will be there to help you with any troubles or concerns in the future should be of equal relevance to any homeowner.
Beware Of the Disappearing Act
Surprisingly, many air conditioning companies are not interested in forming long-term relationships with their clients. Instead, they would prefer to send a salesman to your house with the goal of pressuring you into purchasing a new AC unit on the spot. Many of them will say all the right things until the AC unit is installed, but once the installation is complete, they will split and you will never hear from them again.
This kind of rapid and impersonal treatment may be acceptable from the cashier at the gas station or the kid who delivers your newspaper, but when it comes to your air conditioning company, you need to know that you and your family can count on them for help if you ever experience a problem with your air conditioner.
Most Common Mistakes When Hiring An Air Conditioning Company
1. Failing To Do Proper Research
As mentioned previously, the most common and damaging mistake people make is not taking the time to educate themselves. Arming yourself with knowledge is the best way to guarantee you'll be a happy customer in the future, after the installation of your new air conditioning unit.
In general, educated customers make happy clients because:
- They typically feel more confident in the company and AC unit they chose, instead of feeling that they were pressured into making a larger purchase than necessary.
- They feel that they were a true part of the decision making process.
- They can utilize warranties in order to get more value for their money and decrease their risk.
2. Letting Price Dictate Their Decision
Almost everybody likes a good deal, but when it comes to choosing the right air conditioning unit for your family's home, less it not necessarily better. There is quite a difference between the best value and the best quality, but many people fail to recognize this when considering their options.
The majority of horrible experiences between homeowners and air conditioning companies originate from a family making a decision based solely on the lowest price. If a company is offering rates considerably lower than all of their competitors, it is possible that it will be a reflection of their work and service.
Now that you know what not to look for in an air conditioning company, take a few minutes to learn what qualities you should look for in a respectable AC company.
5 Tell-All Qualities of Excellent Air Conditioning Companies
- The customers' needs always come first. Period.
- They only accept clients with whom they can build long-term relationships.
- They do not keep secrets from their clients or avoid answering questions.
- They continuously work to improve themselves and their company.
- They do not put their clients at risk. They will offer a 100% Money-Back Satisfaction Guarantee to all their customers.
The only thing better than a company possessing all 5 of the above qualities is a company that exhibits all 5 of those qualities AND offers a written 100% Money-Back Satisfaction Guarantee on their products and service. The bad companies and many of your average air conditioning companies won't be able to deliver all that, but a quality ac company will be able to meet your demands without having to think twice. In fact, any company who refuses to offer a 100% Money-Back Satisfaction Guarantee should be considered cautiously, if not taken off your list of prospective companies, altogether.
So, how else can you distinguish the poor companies from the great ones?
The best way to get an accurate opinion of a prospective company is to look at the amount and quality of their online customer reviews, since this will offer a first-hand account of various customers' experiences with the company. Not surprisingly, companies who care enough to provide their customers with top-notch service typically receive the coveted 5-star reviews, and subsequently, have the happiest customers. It is easy to check Google and verify how many quality reviews a company has, in addition to their average company rating.
It is also wise to check the Denver BBB site for reviews and any complaints that have been filed against the company. Remember to consider the size of the company when taking note of the amount of filed complaints. If the prospective company is small, even a few complaints could serve as an obvious red flag. Using that same logic, a large company with a relatively small number of complaints is likely a safe bet.
We hope that the information you gained from this article will be useful to you when it comes time to choose the air conditioning company that will install your new unit. It is not necessary to be an AC expert to make an educated decision. Simply taking the time to research prospective companies is a step that any homeowner can take to ensure a long-lasting and satisfying relationship with their air conditioning company in the years to come.