With so many Heating and Air Conditioning companies to choose from, it can be difficult to decide which company to use when you need your furnace fixed. A broken furnace in the middle of winter can be stressful and even dangerous. We’ve put together some tips to help you choose the best furnace repair company and help make a difficult time a little easier.
Ask Neighbors, Family and Friends For Furnace Repair Company Referrals
Some questions to ask:
How quickly were you able to schedule an appointment with the furnace repair company?
Were their technicians knowledgeable, courteous, friendly and easy to talk to?
Did they arrive on time?
Were the company’s prices reasonable and did they tell you the price up front?
Find Out About Their Furnace Repair Technicians
Some questions to ask:
Are their technicians background checked?
Do their technicians have proper licenses and certifications?
Are their technicians experienced and well trained and do they receive on-going training to stay current with technology and code requirements?
Check Their Warranties And Guarantees
A reputable furnace repair company will offer a warranty and guarantees on their work. Ask the company what their warranties and guarantees are to make sure that they will stand behind their work.
Check Their Reputation
Check the company out online from trusted sources such as Google, ReviewBuzz and your local Better Business Bureau to see what past customers have to say about the company.
The company should have mostly good reviews and if they have negative reviews, look for a company that responds to those reviews and treats the reviewer with respect.
Make Sure They Are Licensed And Insured
Check your state and local licensing requirements and make sure that the furnace repair company you choose has the proper licenses and insurance. Licenses and insurance protect you and your home and they ensure that you are working with a reputable company.
Don’t Wait For An Emergency
Establish a relationship with a reputable air conditioning and furnace repair company before you have an emergency. The best way to do this is to have your home’s heating system maintained annually. By doing this, you will prevent costly emergency furnace repairs during the coldest times of the year and you will have a relationship with a company that you already know and trust. Many companies also offer annual maintenance agreements. This is a great way to get to know a company, get discounts on repairs and get priority service during busy times.
Make Sure They Offer After Hours and Emergency Furnace Repairs
Ask the company if they have technicians available after hours and if their technicians have the parts available to complete emergency furnace repairs. Also, ask them what their after hours fees are upfront and look for a company that offers reasonable fees and does not take advantage of you during an emergency.
