Many homeowners think that just because a service company has dozens of employees and is highly visible around town that the company is successful and can be trusted to perform quality work. A couple of recent incidents have proven that this is not always the case.
A couple of well-known, long-standing Denver heating and air companies have recently had to close their doors due to financial problems. This may have been a surprise to their customers; however, industry professionals around town could see the writing on the wall. These particular companies were well-known for offering prices for furnace repairs that were well below those of their competition. The owners of these companies were under the assumption that they could make up for their lower prices in volume. When this was not enough, these companies also started lowering their prices for furnace installations, air conditioning repair, and other services. This move eventually led to these companies having to shut their doors and their customers having to figure out what to do if they have issues with their furnace.
The following are a few of the reasons why price should not be your primary consideration in choosing a furnace repair and installation service:
Companies that promise prices that are far below the market average often cut corners when it comes to employee training and certification. This can result in poorly executed repairs that will not solve your original problem and may even cause new issues to develop with your system.
Many low-cost contractors do not guarantee their work. When you have to call the company back several times to solve the same problem, you are shouldered with the burden of the extra expense and wasted time.
A reputable service company takes pride in educating its customers in how to maintain their HVAC system in order to prevent problems, how to know when service is needed, and how to make their home more energy efficient. Technicians from low-cost contractors typically do not have the training, experience, and knowledge to offer this kind of advice. Less scrupulous companies may even try to steer customers in the wrong direction in order to make more money.
Low-Cost is Often More Expensive in the End
Choosing the cheapest contractor will often cost you more in the long run when you take into account the repeated services calls, increased utility bills, and repeated system breakdowns.
No Guarantee of Follow-up Support
Even the best HVAC system occasionally needs service and repair. When this situation arises, you need to know that the company that performed the installation will be there for support. If you choose a low-cost contractor, you are taking a risk that the company will not be around to support the warranty on the equipment or that shoddy workmanship many even negate parts of your manufacturer’s warranty leaving you to pay the cost of the repairs.
Tips for Choosing a Furnace Repair Company
Your family’s comfort is dependent upon finding a skilled technician to diagnose and repair your furnace problem. The following guide can help you narrow the field.
- Look for a company that is licensed and bonded and offers technicians with years of experience in the industry.
- You should take the time to check out the company’s online customer reviews. It is also a good idea to ask for customer references that you can contact about their experience with the company.
- Contact the Better Business Bureau to see if the company has a pattern of complaints.
- Ask for in-person estimates from multiple contractors.
- Make sure all estimates are in writing and provide a detailed breakdown of all charges.
- If one estimate is significantly higher or lower than the others, ask the contractor for a justification. If the reason does not make sense, it is best to walk away.
- Make sure that all work is guaranteed and that all equipment comes with a warranty.
- Make sure that all warranties and guarantees are in writing and that the service contract clearly outlines your options in the event that you are dissatisfied or have a problem.
Why You Should Choose Swan Home Comfort Experts
We are family-owned and operated. Our customers are our neighbors, so we are dedicated to providing professional service to Denver homeowners using highly-trained technicians and quality parts and equipment. We ensure that all of our trucks are properly equipped to handle your situation correctly and efficiently. All of our technicians have Environmental Protection Agency and North American Technician Excellence certifications. Before being hired, all of our technicians also undergo drug screening and extensive background checks for your safety.
We stand behind our service by offering a 100 percent satisfaction guarantee, and we will provide you with a straightforward, written estimate. Our team is available 24/7 for emergency calls, and we guarantee same day service.
At Swan, our mission is to be Denver’s most trusted HVAC service provider. If your HVAC system is in need of routine maintenance or emergency service, contact us for an estimate or to schedule a service call. We look forward to serving you and your family.